Ameridial - Company Overview

About Ameridial

Ameridial is a US-based privately held B2B telemarketing business founded in 1987 and located in North Canton, Ohio. They also have a network of call centers in Utah, North Carolina, and Georgia. Ameridial offers flexible, scalable, and cost-effective call center solutions to both large and mid-size clients. Ameridial’s first client was a national health organization looking for volunteers, which inspired a company culture committed to delivering the best possible customer service built on compassion and authenticity. Their main areas of specialization include Ameridial healthcare solutions, retail and eCommerce, automotive dealer services, travel and hospitality, and telefundraising services for nonprofit organizations. Ameridial handles more than 100 million inbound and outbound customer support interactions every year.

Ameridial - Overall Score

Ameridial - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Ameridial - Pricing

Ameridial offers four different pricing models based on the type of call center support desired. Options include the Dedicated Team Model, Shared Team Model, Hybrid Team Model, and a Pay-for-Performance Model. There are no specific prices listed on the website; however, Ameridial does give a thorough breakdown of the types of service provided with each model. The Dedicated Team Model is the most listed as the most popular and cost-effective solution, with specialized agents to handle both inbound or outbound calls. The Shared Model comes in second as most flexible, offering a scalable team and representatives who are shared between multiple clients.

Ameridial Reviews

Ameridial reviews are hard to find on the website, but they do have a web page dedicated to certifications and awards. Ameridial healthcare solutions and services are shown as HIPAA and HITECH compliant. They were also awarded a minority business enterprise certification. Ameridial lists the awards for CRM excellence, top 50 teleservices agency, best call center, and business excellence. They also have numerous press releases and case studies after thirty years in the business about their many achievements in the call center industry. Ameridial reviews can be found on other websites, such as Clutch, which lists two reviews with five-star ratings.

Ameridial - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Ameridial - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

Ameridial offers many call center services to their clients including inbound services, outbound services, multichannel support, and contact tracing services for COVID. Inbound Services Ameridial can build necessary customer touchpoints and extend capacity in overflow situations with inbound call center services. Ameridial offers customer service, sales, direct response, order processing, technical support, lead qualification, appointment setting, and Ameridial healthcare solutions. Outbound Services Ameridial outbound call centers use specialized teams to promote product products/services and set up appointments for clients. Some of their many outbound solutions include generating leads, lead qualification, appointment setting, telesales, data hygiene, event support, and marketing research and surveys. Multichannel Support The Ameridial call centers offer a wide range of multichannel support solutions for customers. Amerdial’s outsourced multichannel options include voice services, click-to-call buttons on websites and social channels, IVR (interactive voice response), virtual queue callback, and email response, and SMS- and chat-based options. Contract Tracing Call Center As a HIPAA-compliant company, the Ameridial healthcare solutions include contact tracing services for COVID-19. Ameridial follows a CDC-complied process of helping different states and local government bodies in the contact tracing process using proprietary software and outreach through secure channels.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.