Ameridial - Company Overview

This comparison between lead generation companies CIENCE vs. Ameridial is based on 84 data points including public sentiment & reviews, customer composition, company growth rates, firm sales development & research capabilities, sales engagement tech stacks, project management, lead response, and company overviews.

About Ameridial

Ameridial is a US-based privately held B2B telemarketing business founded in 1987 and located in North Canton, Ohio. They also have a network of call centers in Utah, North Carolina, and Georgia. Ameridial offers flexible, scalable, and cost-effective call center solutions to both large and mid-size clients. Ameridial’s first client was a national health organization looking for volunteers, which inspired a company culture committed to delivering the best possible customer service built on compassion and authenticity. Their main areas of specialization include Ameridial healthcare solutions, retail and eCommerce, automotive dealer services, travel and hospitality, and telefundraising services for nonprofit organizations. Ameridial handles more than 100 million inbound and outbound customer support interactions every year.

Ameridial - Overall Score

CIENCE Score
(+-Avg)
49.6
21.66
Growth Rate and Firmographic Background
604 %
Unverifiable
Sales Research
299
Total Reviews
4.52
34
Total Reviews
4.35
Sales Engagement Stack
11/11
4/11
Multi-Channel
9/9
6/9
Campaign Strategy
7/8
2/8
Leadership, Culture and Customer Composition
A+
A+

Ameridial - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 100 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

HQ
Denver, CO
Canton, OH
WW Locations
9
5
List Locations
4877 Higbee Ave NW, 2nd Floor, Canton, OH 44718, United States; 102 N Market Ave, Minerva, OH 44657 515 Oakland Rd, Spindale, NC 28160; 405 E 12450 South, Suite M, Draper, UT 84020; 4775 Peachtree Industrial Blvd, Suite 310, Berkeley Lake, GA 30092;
Founded
2015
1987
Revenue
$100M-$250M
$100M-$250M
Inc5000 2019 Rank
112
3050 %
Growth Rate
Unverifiable
Growth Rate
Inc5000 2020 Rank
793
604 %
Growth Rate
Unverifiable
Unverifiable
Growth Rate
Financial Times Rank
31
Employees
1850
500
Emp GR%
95.0%
0.0%
Business Model
CIENCE
Ameridial
Outbound Services
Inbound Services
SDRs
Data Offering Included?

Ameridial - Pricing

Ameridial offers four different pricing models based on the type of call center support desired. Options include the Dedicated Team Model, Shared Team Model, Hybrid Team Model, and a Pay-for-Performance Model. There are no specific prices listed on the website; however, Ameridial does give a thorough breakdown of the types of service provided with each model. The Dedicated Team Model is the most listed as the most popular and cost-effective solution, with specialized agents to handle both inbound or outbound calls. The Shared Model comes in second as most flexible, offering a scalable team and representatives who are shared between multiple clients.

Ameridial Reviews

Ameridial reviews are hard to find on the website, but they do have a web page dedicated to certifications and awards. Ameridial healthcare solutions and services are shown as HIPAA and HITECH compliant. They were also awarded a minority business enterprise certification. Ameridial lists the awards for CRM excellence, top 50 teleservices agency, best call center, and business excellence. They also have numerous press releases and case studies after thirty years in the business about their many achievements in the call center industry. Ameridial reviews can be found on other websites, such as Clutch, which lists two reviews with five-star ratings.

Project Management
Account Management
Data Security Policy in Place?
Google Reviews
32
Total Reviews
4.1
32
Total Reviews
3.7
Clutch Reviews
90
Total Reviews
4.7
2
Total Reviews
5.0
G2 Reviews
100
Total Reviews
4.5
Trustradius Reviews
36
Total Reviews
4.15
UPcity Reviews
34
Total Reviews
4.8
Crowdreviews Reviews
7
Total Reviews
4.86
Best Review
"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."
View

Cience

Best Review

"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."

×
"They truly want the program to be successful." The Customer Service Representatives are very experienced, professional and friendly. Ameridial has consistently worked to improve the service level and customer scores. They are communicative and engaged in the project.
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Ameridial

Best Review

"They truly want the program to be successful." The Customer Service Representatives are very experienced, professional and friendly. Ameridial has consistently worked to improve the service level and customer scores. They are communicative and engaged in the project. ×
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
View

Cience

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

×
View

Ameridial

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

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Ameridial - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Top Executive
John Girard
Partho Choudhury
CEO Phone
703-798-4543
CEO Email
Glassdoor Reviews
114
53
Glassdoor Ranking
4.6
2.9
Clutch Client Focus Small-Business
50.0%
0%
Clutch Client Focus Mid-Market
30.0%
0%
Clutch Client Focus Enterprise
20.0%
0%
G2 Client Focus Small-Business
56.4%
0%
G2 Client Focus Focus Mid-Market
40.6%
0%
G2 Client Focus Enterprise
3.0%
0%
Customer Composition
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25%
Information Technology

20%
Business Services

15%
Advertising and Marketing

10%
Financial Services

10%
Hospitality and Leisure

10%
Manufacturing

10%
Other
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50%
Consumer Products and Services

25%
Health Care and Medical

25%
Non-profit
Industries Served
151.0
6+
Customers Served
1200+
Biggest Client
Amazon ($232B)

Ameridial - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Human Curated Data
Firmographic Data
Demographic Data
Technographic Data
Intent Data
Custom Data

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Reporting Dashboard
Software Included with Service?
Workflow Platform?
Sequencer Used?
Salesloft
Hubspot
CRM Integrations Available
All
All

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Email Channel
Email Deliverability
Phone Channel
USA Callers?
Social Channel
Web Channel
Landing Pages Created
Chat / Text / Conversational Channel
Advertising (Air Cover)

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

ROI Calculator
Domain Authority
59
32
# of Case Studies
93
5
Chat on site?
Lead response time?
00:35:47
Day of week tested
Thursday (08/13/20)
Time of Day
09:30
LI Followers
12847
963
FB Likes
2098
13576
Twitter Followers
2919
60

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Onboarding Time
10.0
ABM
Offline
US Copywriters
Campaign Strategy
Methodologies
Sales Playbooks

Services Overview

Ameridial offers many call center services to their clients including inbound services, outbound services, multichannel support, and contact tracing services for COVID. Inbound Services Ameridial can build necessary customer touchpoints and extend capacity in overflow situations with inbound call center services. Ameridial offers customer service, sales, direct response, order processing, technical support, lead qualification, appointment setting, and Ameridial healthcare solutions. Outbound Services Ameridial outbound call centers use specialized teams to promote product products/services and set up appointments for clients. Some of their many outbound solutions include generating leads, lead qualification, appointment setting, telesales, data hygiene, event support, and marketing research and surveys. Multichannel Support The Ameridial call centers offer a wide range of multichannel support solutions for customers. Amerdial’s outsourced multichannel options include voice services, click-to-call buttons on websites and social channels, IVR (interactive voice response), virtual queue callback, and email response, and SMS- and chat-based options. Contract Tracing Call Center As a HIPAA-compliant company, the Ameridial healthcare solutions include contact tracing services for COVID-19. Ameridial follows a CDC-complied process of helping different states and local government bodies in the contact tracing process using proprietary software and outreach through secure channels.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.


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Legend:

NL = Not Listed on the Better Business Bureau

Unverifiable = Unable to verify revenue growth rate through an independent, unbiased party such as Financial Times or Inc. magazine (Inc. 5000 2019 or Inc. 5000 2020)

= Verified standard

= Verified not standard

= Not Applicable

SCORING NOTES: Within the CIENCE Score each lead gen services firm receives, calculations are based on a combination of real-time data, company validated information, publicly-verifiable information (e.g. services listed on public websites, reviews, BBB accreditation, and social metrics). Information on lead response, geographies, customer data, etc. is compiled by CIENCE researchers.