About AnswerNet
AnswerNet provides a variety of services to optimize call center and answering services, appointment setting and confirmation, customer support, sales, lead qualification, market research, and contact management solutions. AnswerNet can be used as a primary call center or a backup service for business call centers or telephone answering services. As a full-service provider of inbound, outbound, automated, and business process outsourcing. AnswerNet works with many different industries, including HVAC, insurance, government, medical, real estate, and small business markets. AnswerNet operates over twenty-five contact centers throughout the United States and in Canada. AnswerNet’s affiliated companies include AnswerNet Inc., New AnswerNet Inc., Cerida Investment Corp, and Synergy Solutions.
AnswerNet - Overall Score
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Total Reviews
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AnswerNet - Revenue and Business Model
Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.
Growth Rate
Growth Rate
Growth Rate
Growth Rate
AnswerNet - Pricing
There is very limited AnswerNet pricing information on the website. You must contact the AnswerNet corporate office by phone or fill out an online form to make a sales inquiry or request a quote based on your industry and service needs. AnswerNet offers a diverse suite of services that are customizable to meet business requirements, with pricing that reflects the kind of services provided. AnswerNet does price a CRM hosting service for CRM for $50/month for the first five users and $10 for each additional user. Other sites with AnswerNet reviews list services for plans starting at $49.95 for 50 minutes ($1/minute overage) and $15 set up fees. AnswerNet does offer a free consultation to determine what type of outsourcing is needed for your business.
AnswerNet Reviews
Other websites with AnswerNet reviews indicate that the company has been recognized as an award-winning service provider, including Inc. magazine’s annual “500 List of Fastest-Growing Private Companies, and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” Star ratings varied on different sites for AnswerNet reviews, with an estimated four out of five stars given for overall service and customer satisfaction. ConsumerAffairs.com highlights the fact that the services are designed for companies of all sizes. Some pluses include always-on live operators, interpreting services, and automated communications. AnswerNet virtual answering services were given mixed reviews, stating longer wait times and overall call quality just slightly above average.
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Cience
Best Review
"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."
×AnswerNet
Best Review
Competence, quality and integrity. This is my experience with AnswerNet. The account manager, Deana Stewart, is the best. Her commitment to detail and work ethic is superb. Based on my experience with Ms. Stewart, I recommend AnswerNet for a business seeking inbound telemarketing services from an established company. ×Cience
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
×AnswerNet
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
×AnswerNet - Culture and Clients
The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.
Information Technology
20%
Business Services
15%
Advertising and Marketing
10%
Financial Services
10%
Hospitality and Leisure
10%
Manufacturing
10%
Other
Advertising and Marketing
20%
Business Services
20%
Financial Services
20%
Information Technology
20%
Retail
AnswerNet - Services
Sales Research
The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.
Sales Engagement Stack/Tools
This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.
Outbound Services
There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.
Inbound Services
While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).
Campaign Strategy
Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.
Services Overview
AnswerNet provides an extensive range of call center services for businesses, including inbound, outbound lead generation, appointment setting, customer support, automation, and business process outsourcing (BPO). Inbound Services AnswerNet’s full-service inbound call center services are customized to meet the specific requirements of each business. Trained agents are available to answer calls 24/7, with scalable services to handle call requirements. Inbound services include telephone answering, medical answering, customer support, dispatch, direct response marketing, appointment management, help desk, building maintenance, COVID-19 business relief, and disaster response. Outbound Services AnswerNet’s outbound call center services help companies with business-to-business (B2B) or business-to-consumer (B2C) campaigns and outreach. Their specially trained agents support businesses by offering professional services in telesales, telemarking, and market research solutions. Other outbound services include appointment setting, business pipeline solutions, lead generation, and lead qualification. Automated Services AnswerNet offers automated call center services that are scalable and cost-effective. The company offers customizable technology solutions, including interactive voice response, voicemail services, appointment reminders, online appointment setting, email management, SMS text messaging, and voiceover talent. Business Process Outsourcing AnswerNet offers business process outsourcing (BPO) to companies so they can delegate processes to specialists to save on time, money, and resources. BPO services include CRM hosting, fulfillment, hosted manager services (HMS), TTY IP relay services, voice-to-CRM, and voice-to-email.
Why Choose CIENCE
CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.
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Legend:
NL = Not Listed on the Better Business Bureau
Unverifiable = Unable to verify revenue growth rate through an independent, unbiased party such as Financial Times or Inc. magazine (Inc. 5000 2019 or Inc. 5000 2020)
= Verified standard
= Verified not standard
= Not Applicable
SCORING NOTES: Within the CIENCE Score each lead gen services firm receives, calculations are based on a combination of real-time data, company validated information, publicly-verifiable information (e.g. services listed on public websites, reviews, BBB accreditation, and social metrics). Information on lead response, geographies, customer data, etc. is compiled by CIENCE researchers.