Competence Call Center - Company Overview

About Competence Call Center

Competence Call Center is a European business process outsourcing company that works with clients who outsource their crucial business processes and provide exceptional customer care. The company comprises more than 6,000 professional agents that are responsible for ensuring customer satisfaction and retention. Competence Call Center started in 1998 and operates from eighteen locations in eight countries, including Austria, Bosnia and Herzegovina, Germany, Latvia, Poland, Romania, Switzerland, Slovakia, and Turkey. It develops long-term relationships with its clients, consisting of B2B and B2C companies that want to boost revenue. Recently, the company has rebranded itself and became a part of TELUS International.

Competence Call Center - Overall Score

Competence Call Center - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Competence Call Center - Pricing

Competence Call Center doesn’t have any pricing information or plans on the company website, but it claims that it provides good value for money. To get an accurate quote, interested companies will have to contact a CCC representative or schedule a consultation with them. The company page on Clutch mentions that the minimum project size for Competence Call Center’s services is $1,000.

Competence Call Center Reviews

On the website of Competence Call Center, there are no client reviews or testimonials that prospects can use to gauge the company’s performance. To find credible reviews for CCC, they will have to search on independent websites. However, this search also doesn’t turn up any results on websites like Clutch, G2, or Capterra. On Google, there are reviews for each of the individual call centers that come under the banner of Competence Call Center. The company has an average rating between 3 and 4 stars out of 5, which isn’t a good indicator of its performance.

Competence Call Center - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Competence Call Center - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

Competence Call Center offers a wide range of services for its clients. These services are aimed toward boosting sales and also ensuring smooth day-to-day operations. They include pre-sales, after-sales, business process outsourcing, digitalization, and loyalty. Pre-Sales Competence Call Center helps clients optimize the customer acquisition process by outsourcing to professional agents. Some pre-sale services include order booking, product information, online support, appointment setting, etc. After-Sales CCC facilitates clients in onboarding new customers and ensures customer retention while also building brand loyalty. Its after-sales services include customer support, technical support, feedback gathering, and returns management. Business Process Outsourcing Competence Call Center helps clients manage their complete business processes through fraud prevention, content moderation, policy management, debt management, and mediation.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.