DialAmerica - Company Overview

This comparison between lead generation companies CIENCE vs. DialAmerica is based on 84 data points including public sentiment & reviews, customer composition, company growth rates, firm sales development & research capabilities, sales engagement tech stacks, project management, lead response, and company overviews.

About DialAmerica

DialAmerica is a popular teleservice company that specializes in multi-channel marketing and sales services. It offers a wide range of effective strategies and solutions to numerous B2B companies all over the world. The company was founded in 1957 in New Jersey and since then, it has evolved into an innovative organization that makes use of the latest technology to drive sales and deliver results. DialAmerica works with hundreds of clients across various industries, including healthcare, financial services, communications, and even government organizations. Its call center operations are spread all over the United States, and it helps clients get in touch with qualified and promising prospects who can give them good business.

DialAmerica - Overall Score

CIENCE Score
(+-Avg)
49.6
22.83
Growth Rate and Firmographic Background
604 %
Unverifiable
Sales Research
299
Total Reviews
4.52
44
Total Reviews
3.95
Sales Engagement Stack
11/11
3/11
Multi-Channel
9/9
2/9
Campaign Strategy
7/8
5/8
Leadership, Culture and Customer Composition
A+
A+

DialAmerica - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 100 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

HQ
Denver, CO
Mahwah, NJ
WW Locations
9
1
List Locations
960 Macarthur Blvd, Mahwah, New Jersey, 07495, United States
Founded
2015
1957
Revenue
$100M-$250M
$500M-$1B
Inc5000 2019 Rank
112
3050 %
Growth Rate
Unverifiable
Growth Rate
Inc5000 2020 Rank
793
604 %
Growth Rate
Unverifiable
Unverifiable
Growth Rate
Financial Times Rank
31
Employees
1850
1432
Emp GR%
95.0%
7.0%
Business Model
CIENCE
DialAmerica
Outbound Services
Inbound Services
SDRs
Data Offering Included?

DialAmerica - Pricing

DialAmerica doesn’t provide any pricing information or structure on its website, which is also common with most call center companies. This can be disappointing for companies that are hoping to find out whether DialAmerica marketing services are suitable for their business or not. However, most of the reviews that you find about the company comment rather negatively about its pricing and value for money. This would imply that the prices are either too high, or they don’t provide value for money.

DialAmerica Reviews

Although DialAmerica reviews are present on the website, reviews all over the internet brought in quite a lot of different results, portraying a barrage of mixed feelings for DialAmerica and its services. The company does have a good reputation because it has been around for more than half a century. While some companies are satisfied with their services, most clients who are looking for a B2B lead generation company don’t think that DialAmerica fits the bill. As mentioned above, its services may also be a little pricier, which may also be a deal-breaker, especially for small and medium-sized companies.

Project Management
Account Management
Data Security Policy in Place?
Google Reviews
32
Total Reviews
4.1
27
Total Reviews
3.4
Clutch Reviews
90
Total Reviews
4.7
17
Total Reviews
4.5
G2 Reviews
100
Total Reviews
4.5
Trustradius Reviews
36
Total Reviews
4.15
UPcity Reviews
34
Total Reviews
4.8
Crowdreviews Reviews
7
Total Reviews
4.86
Best Review
"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."
View

Cience

Best Review

"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."

×
“Working with DialAmerica was a team effort.” DialAmerica successfully reached out to all the necessary customers in a shorter timeframe than initially laid out. Their team worked to understand the services at hand to answer any arising questions a customer might have. They are responsible, professional, and cooperative.
View

DialAmerica

Best Review

“Working with DialAmerica was a team effort.” DialAmerica successfully reached out to all the necessary customers in a shorter timeframe than initially laid out. Their team worked to understand the services at hand to answer any arising questions a customer might have. They are responsible, professional, and cooperative. ×
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
View

Cience

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

×
Spam phone calls originate from numbers associated with this business name. Stop that.
View

DialAmerica

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

×

DialAmerica - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Top Executive
John Girard
Christopher Conway
CEO Phone
CEO Email
Glassdoor Reviews
114
1131
Glassdoor Ranking
4.6
3.5
Clutch Client Focus Small-Business
50.0%
0%
Clutch Client Focus Mid-Market
30.0%
0%
Clutch Client Focus Enterprise
20.0%
0%
G2 Client Focus Small-Business
56.4%
0%
G2 Client Focus Focus Mid-Market
40.6%
0%
G2 Client Focus Enterprise
3.0%
0%
Customer Composition
Loading...
25%
Information Technology

20%
Business Services

15%
Advertising and Marketing

10%
Financial Services

10%
Hospitality and Leisure

10%
Manufacturing

10%
Other
Loading...
20%
Medical

20%
Non-profit

15%
Financial Services

10%
Consumer Products and Services

10%
Government

10%
Media

10%
Telecommunications

5%
Other
Industries Served
151.0
10.0
Customers Served
1200+
Biggest Client
Amazon ($232B)

DialAmerica - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Human Curated Data
Firmographic Data
Demographic Data
Technographic Data
Intent Data
Custom Data

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Reporting Dashboard
Software Included with Service?
Workflow Platform?
Sequencer Used?
Salesloft
Unknown
CRM Integrations Available
All
Unknown

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Email Channel
Email Deliverability
Phone Channel
USA Callers?
Social Channel
Web Channel
Landing Pages Created
Chat / Text / Conversational Channel
Advertising (Air Cover)

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

ROI Calculator
Domain Authority
59
42
# of Case Studies
93
Chat on site?
Lead response time?
00:35:47
Day of week tested
Thursday (08/13/20)
Time of Day
09:30
LI Followers
12847
4857
FB Likes
2098
7021
Twitter Followers
2919
528

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Onboarding Time
10.0
ABM
Offline
US Copywriters
Campaign Strategy
Methodologies
Sales Playbooks

Services Overview

DialAmerica marketing and lead generation services include sales and marketing, customer service, healthcare solutions, and others. Sales & Marketing DialAmerica offers expert marketing professionals who devise effective sales and marketing strategies and campaigns for clients. This allows customers to build a stronger sales pipeline and receive a higher number of qualified leads. Customer Service DialAmerica has a full-fledged call center service that allows clients to provide efficient and reliable support and assistance to their customers. It also provides them the opportunity to use telemarketing and reach out to a larger target audience. Healthcare DialAmerica also provides efficient solutions to companies within the healthcare industry whose customers need assistance with their problems or answers to their queries promptly.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.


Learn More

Legend:

NL = Not Listed on the Better Business Bureau

Unverifiable = Unable to verify revenue growth rate through an independent, unbiased party such as Financial Times or Inc. magazine (Inc. 5000 2019 or Inc. 5000 2020)

= Verified standard

= Verified not standard

= Not Applicable

SCORING NOTES: Within the CIENCE Score each lead gen services firm receives, calculations are based on a combination of real-time data, company validated information, publicly-verifiable information (e.g. services listed on public websites, reviews, BBB accreditation, and social metrics). Information on lead response, geographies, customer data, etc. is compiled by CIENCE researchers.