Fusion BPO Services - Company Overview

About Fusion BPO Services

Fusion BPO Services is a US-based B2B company that specializes in global business solutions and process outsourcing services. It works with numerous clients in different industries, helping them manage their business operations while taking care of the day-to-day processes that have to be run smoothly. Fusion BPO Services was founded in 2004 in Draper, Utah. The company takes on all outsourced and offshored operations by numerous companies, and it offers call centers, customer care, and other services at various locations all over the world. The company has also won a couple of awards for its performance and achievements.

Fusion BPO Services - Overall Score

Fusion BPO Services - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Fusion BPO Services - Pricing

Just like most of its competitors, Fusion BPO Services also chooses to leave out its pricing information from the company website, which can be quite disappointing for interested new clients that are willing to work with it. For this purpose, potential customers would need to get in touch with a company representative and inquire about a quote, which may take up some time as well.

Fusion BPO Services Reviews

The company website has a dedicated page for Fusion BPO Services reviews, and there are a couple of client testimonials that are largely positive and suggest that the company has impeccable services with a 100% success rate. Fusion BPO Services has a company page on Clutch and other independent websites, and each of them has different ratings for the company. Although all of them are quite good, it doesn’t mean that there aren’t any neutral or negative ones. These reviews may imply that some clients didn’t get what they were promised from Fusion BPO’s services.

Fusion BPO Services - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Fusion BPO Services - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

Fusion BPO Services offers a diverse range of services for its clients, including inbound call center services, outbound call center services, back-office services, tech support services, and more. Inbound Call Center Services Fusion BPO Services provides inbound call center services to its clients, which include customer retention, customer service, answering services, billing support, email, and live chat support. Outbound Call Center Services Fusion BPO Services helps clients drive more qualified leads to their sales pipeline by offering lead generation, fundraising, market research, collections, recovery, appointment setting, and other key services. Back Office Services Fusion BPO Services facilitates clients by taking over the back-office processes, including order fulfillment, accounts receivable/payable, billing and invoice, order tracking, and refund claim processing. Tech Support Services Fusion BPO Services helps clients deal with all sorts of IT and tech issues in and around their workplace. It also provides help desk solutions, platform and application support, and desktop and laptop support.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.