The pixel Liveops Services Overview: Reviews, Pricing, Competitors

Liveops - Company Overview

This comparison between lead generation companies CIENCE vs. Liveops is based on 84 data points including public sentiment & reviews, customer composition, company growth rates, firm sales development & research capabilities, sales engagement tech stacks, project management, lead response, and company overviews.

About Liveops

Liveops is a call center and telecommunications company that specializes in enhancing customer service for its clients and helping them manage their sales and marketing efforts properly. Liveops virtual call center services are used for clients across various industries, including financial services, healthcare, insurance, telecommunications, and technology. The Liveops company was founded in 2000 in Scottsdale, Arizona. It also provides outsourcing and offshoring services for clients who want to enhance their team’s productivity and drive better results for their business while also decreasing the load of internal sales teams. The company also has call center agents throughout the United States.

Liveops - Overall Score

CIENCE Score
(+-Avg)
89.0
21.0
Growth Rate and Firmographic Background
604 %
Unverifiable
Sales Research
299
Total Reviews
4.52
16
Total Reviews
3.2
Sales Engagement Stack
11/11
2/11
Multi-Channel
9/9
0/9
Campaign Strategy
7/8
0/8
Leadership, Culture and Customer Composition
A+
A+

Liveops - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

HQ
Denver, CO
Scottsdale, AZ
WW Locations
9
1
List Locations
1365 North Scottsdale Road, Suite 390, Scottsdale, AZ 85257, US;
Founded
2015
2000
Revenue
$100M-$250M
$10M-$50M
Inc5000 2019 Rank
112
3050 %
Growth Rate
Unverifiable
Growth Rate
Inc5000 2020 Rank
793
604 %
Growth Rate
Unverifiable
Unverifiable
Growth Rate
Financial Times Rank
31
Employees
1877
1278
Emp GR%
51.0%
14.0%
Business Model
CIENCE
Liveops
Outbound Services
Inbound Services
SDRs
Data Offering Included?

Liveops - Pricing

Liveops pricing isn’t available on the website, which means that interested companies won’t be able to find out how much its services cost from there. The only way to find out about the pricing model is for clients to contact a company sales representative. On Clutch, the company profile states that the minimum project size for its services is $1,000 and the average hourly cost is $25.

Liveops Reviews

When it comes to Liveops reviews, there is only one client testimonial on the company website. Neither is there a separate page where interested companies can read the client reviews and gauge the company’s performance based on Liveops competitors or customer service, and there are also very few reviews on other websites. The few Liveops reviews that are present on external websites and social media are generally positive, with an average rating of 3.5 stars. However, this also suggests that while most clients are generally satisfied, others give it an average review.

Project Management
Account Management
Data Security Policy in Place?
Google Reviews
32
Total Reviews
4.1
13
Total Reviews
2.4
Clutch Reviews
90
Total Reviews
4.7
G2 Reviews
100
Total Reviews
4.5
3
Total Reviews
4.0
Trustradius Reviews
36
Total Reviews
4.15
UPcity Reviews
34
Total Reviews
4.8
Crowdreviews Reviews
7
Total Reviews
4.86
Best Review
"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."
View

Cience

Best Review

"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."

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Liveops

Best Review

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Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
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Cience

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

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"You took my money while promising a reimbursement. You are a scam. I have reported you to the FTC, and the BBB+. I sincerely hope you are not able to do this to anyone else. If you use any of my information for anything at all you will regret it because I am filing an Identity Theft report, so I wouldn't."
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Liveops

Worst Review

"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales

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Liveops - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Top Executive
John Girard
Greg Hanover
CEO Phone
CEO Email
Glassdoor Reviews
114
847
Glassdoor Ranking
4.6
3.9
Clutch Client Focus Small-Business
50.0%
0%
Clutch Client Focus Mid-Market
30.0%
0%
Clutch Client Focus Enterprise
20.0%
0%
G2 Client Focus Small-Business
56.4%
0%
G2 Client Focus Focus Mid-Market
40.6%
0%
G2 Client Focus Enterprise
3.0%
0%
Customer Composition
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25%
Information Technology

20%
Business Services

15%
Advertising and Marketing

10%
Financial Services

10%
Hospitality and Leisure

10%
Manufacturing

10%
Other
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Financial services - 20%


Government - 20%


Medical - 20%


Retail - 20%


Telecommunications - 20%
Industries Served
151.0
8.0
Customers Served
1200+
Biggest Client
Amazon ($232B)

Liveops - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Human Curated Data
Firmographic Data
Demographic Data
Technographic Data
Intent Data
Custom Data

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Reporting Dashboard
Software Included with Service?
Workflow Platform?
Sequencer Used?
Salesloft
Hubspot
CRM Integrations Available
All
Unknown

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Email Channel
Email Deliverability
Phone Channel
USA Callers?
Social Channel
Web Channel
Landing Pages Created
Chat / Text / Conversational Channel
Advertising (Air Cover)

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

ROI Calculator
Domain Authority
59
69
# of Case Studies
93
Chat on site?
Lead response time?
00:35:47
Day of week tested
Thursday (08/13/20)
Time of Day
09:30
LI Followers
16091
8373
FB Likes
2
30422
Twitter Followers
2919
7350

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Onboarding Time
10.0
ABM
Offline
US Copywriters
Campaign Strategy
Methodologies
Sales Playbooks

Services Overview

The Liveops company offers several services that help its clients maximize their productivity and get better outcomes from their sales and marketing efforts. Its services include customer service, inbound and outbound call center, lead generation, interactive voice response, and distributed learning. Customer Service Liveops customer service helps clients deliver quality customer service through its team of experienced call center agents. Inbound and Outbound Call Center Liveops agent services facilitate clients in communicating effectively with their customers through both inbound and outbound call center services. Lead Generation The Liveops company helps clients fill their sales pipeline with targeted and qualified leads that can be easily converted into sales.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.


Learn More

Legend:

NL = Not Listed on the Better Business Bureau

Unverifiable = Unable to verify revenue growth rate through an independent, unbiased party such as Financial Times or Inc. magazine (Inc. 5000 2019 or Inc. 5000 2020)

= Verified standard

= Verified not standard

= Not Applicable

SCORING NOTES: Within the CIENCE Score each lead gen services firm receives, calculations are based on a combination of real-time data, company validated information, publicly-verifiable information (e.g. services listed on public websites, reviews, BBB accreditation, and social metrics). Information on lead response, geographies, customer data, etc. is compiled by CIENCE researchers.