Liveops - Company Overview

About Liveops

Liveops is a call center and telecommunications company that specializes in enhancing customer service for its clients and helping them manage their sales and marketing efforts properly. Liveops virtual call center services are used for clients across various industries, including financial services, healthcare, insurance, telecommunications, and technology. The Liveops company was founded in 2000 in Scottsdale, Arizona. It also provides outsourcing and offshoring services for clients who want to enhance their team’s productivity and drive better results for their business while also decreasing the load of internal sales teams. The company also has call center agents throughout the United States.

Liveops - Overall Score

Liveops - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Liveops - Pricing

Liveops pricing isn’t available on the website, which means that interested companies won’t be able to find out how much its services cost from there. The only way to find out about the pricing model is for clients to contact a company sales representative. On Clutch, the company profile states that the minimum project size for its services is $1,000 and the average hourly cost is $25.

Liveops Reviews

When it comes to Liveops reviews, there is only one client testimonial on the company website. Neither is there a separate page where interested companies can read the client reviews and gauge the company’s performance based on Liveops competitors or customer service, and there are also very few reviews on other websites. The few Liveops reviews that are present on external websites and social media are generally positive, with an average rating of 3.5 stars. However, this also suggests that while most clients are generally satisfied, others give it an average review.

Liveops - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Liveops - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

The Liveops company offers several services that help its clients maximize their productivity and get better outcomes from their sales and marketing efforts. Its services include customer service, inbound and outbound call center, lead generation, interactive voice response, and distributed learning. Customer Service Liveops customer service helps clients deliver quality customer service through its team of experienced call center agents. Inbound and Outbound Call Center Liveops agent services facilitate clients in communicating effectively with their customers through both inbound and outbound call center services. Lead Generation The Liveops company helps clients fill their sales pipeline with targeted and qualified leads that can be easily converted into sales.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.