OneContact - Company Overview

About OneContact

One Contact Inc. is a business process outsourcing and offshoring services company that helps B2B clients manage their front and back office operations smoothly. The company also provides high-quality contact center services and is well-versed in tackling challenges that the client faces in their business. It utilizes state-of-the-art infrastructure and a dedicated team to solve client problems proactively. One Contact Inc. was founded in 2005 in Toronto, Ontario. The company also has an office in Reno, Nevada, and uses these two locations to cater to both local and international clients. It works with a wide range of industries, such as financial services, consumer goods, public services, retail, and others.

OneContact - Overall Score

OneContact - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

OneContact - Pricing

There is no pricing information available on the company website for One Contact Inc., which leads prospective clients to become disinterested in its services. Those clients who still wish to work with the company would need to fill out a contact form, schedule a consultation, and wait for the company representative to call before they can find out the pricing for its services.

OneContact Reviews

One Contact Inc. doesn’t provide any client testimonials on its website, nor does it reveal the names of notable clients. These two things are quite beneficial for companies that are looking to gather new clients at any time, and they also help in building trust and reliability. Moreover, no other third-party website on the Internet has any reviews for One Contact Inc. either. This may lead prospective or interested clients to believe that the company’s services are subpar or that it doesn’t have any satisfied or happy clients.

OneContact - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

OneContact - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

One Contact Inc. has a comprehensive set of solutions for clients who are looking to outsource their business and sales operation to another company. Some of the services include inbound services, outbound services, back office services, and social media and web services. Inbound Services One Contact Inc. helps clients manage their customer engagement through customer service, technical support, and retention and loyalty services. Outbound Services One Contact Inc. helps clients reach out to their target audience through lead generation, lead qualification, teleservices, digital communication methods, and other services. Back Office Services One Contact Inc. facilitates clients and manages their back-office operations through paperwork management, billing management, appointment booking, database cleansing, and other services.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.