Professional Communications Network - Company Overview

About Professional Communications Network

Professional Communications Network, or PCN, is a call center services provider and lead generation company that works with B2B companies and helps them provide satisfactory customer services. It makes use of modern technology and a live answering service to ensure instant response and communication, be it a workday or a holiday. PCN was founded in 1989 in Riverside, California. It strives to help businesses in serving their customers better and also enhancing the customer experience. Presently, it works with clients from numerous clients in different industries, such as real estate, medicine, accounting, government agencies, law, and small businesses.

Professional Communications Network - Overall Score

Professional Communications Network - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Professional Communications Network - Pricing

PCN doesn’t reveal its pricing information or any pricing plans on the company website, so interested companies will have to get in touch with a company representative to get an accurate quote for its services. Moreover, the company offers a one-week risk-free trial period for prospects who would like to try out its services before signing up full-time.

Professional Communications Network Reviews

Although PCN claims to have extensive experience and expertise in call center solutions and business process outsourcing services, the company has only four reviews posted on its testimonials page on the company website. The amount is quite low, plus the reviews are all positive, so they aren’t enough to gauge the company’s performance. Thankfully, there are a few PCN reviews that can be found on independent websites, and while there are some positive reviews, there are also a couple of negative and neutral reviews with them. This shows that not all clients are entirely satisfied with the services provided to them by PCN.

Professional Communications Network - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Professional Communications Network - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

PCN offers a wide range of services and solutions that enable clients to grow their businesses and achieve more success and higher revenue. Some of the services include live answering, 24-hour answering, miSecure Messaging, lead capture, and virtual office services. Live Answering Service PCN helps clients be available for customers at any day or time. It provides live answering services for the customers to ensure maximum engagement and instant responses. miSecure Messaging PCN utilizes the miSecure Messaging feature to enable clients in the medical industry to send encrypted messages to Android, iOS, or BlackBerry users. Lead Capture PCN helps clients grow their business through effective marketing strategies, which enables them to identify and generate qualified and high-value leads that can be easily converted into sales.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.