Quality Contact Solutions - Company Overview

About Quality Contact Solutions

Quality Contact Solutions (QCS) Inc. is an experienced, well-known US-based company, which offers telemarketing and call center solutions for businesses from different industries, including agriculture, energy, pharmaceutical, and financial services. They have been around since 2007 and have managed to serve more than twenty-five companies. Among the most famous ones are The Economist, Farmers Insurance, CBS Radio, Allstate, and others.

Quality Contact Solutions - Overall Score

Quality Contact Solutions - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

Quality Contact Solutions - Pricing

There is no open information about the prices of their services on the website of the company. However, considering that the lowest score for the cost criteria among the Clutch reviews of the company is 4.0, it means that QCS Inc. has relatively low prices, which might be preferable for smaller companies and start-ups.

Quality Contact Solutions Reviews

QCS’ overall score on Clutch is 4.6, which is a good result. However, this score is based only on the eight reviews. For comparison, CIENCE has a 4.7 score out of 87 reviews. Besides that, there is no consistency in QCS’ client's reviews. Some of them are completely negative while others seem to be extremely positive. Even more, some of the most positive comments were published on the same day one after another, and the last review is dated January 2020. They guarantee to generate "highly qualified sales leads that will meet and exceed your expectations." However, QCS Inc. doesn’t explain how exactly they plan to achieve these high-flown promises. Judging from the content of their website, they are using exclusively the telemarketing channel, which cannot bring extraordinary results. CIENCE multichanneled orchestrated campaigns, on the contrary, have proven their efficiencies.

Quality Contact Solutions - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

Quality Contact Solutions - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

Quality Contact Solution Inc. offers business call center and telemarketing services for B2C and B2B customers. Their key solutions include outsourced telemarketing, outbound marketing, inbound call center services, and consulting. Outsourced Telemarketing Services QCS Inc. offers outsourced telemarketing lead generation and appointment setting services. It helps sales teams achieve a steady stream of qualified leads to hit target business goals. Outbound Marketing Quality Contact Solution Inc. feature B2B and B2C outbound marketing solutions for organizations looking to utilize outside expertise to increase sales and exposure. Inbound Call Centers QCS Inc. features inbound call center solutions and staffing plans to ensure calls are handled with minimum wait time to enhance the customer experience. It offers shared and dedicated inbound call centers for business support. Consulting & Outsourced Telemarketing QA Quality Contact Solution specializes in telemarking consulting for different customers, markets, and industries. It helps companies understand telemarketing and call center regulations and how they apply to certain businesses.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.