/ Lead Gen 200
About TeleContact Resource Services
TeleContact Resource Services is a B2B marketing and advertising agency that offers outsourced telemarketing services and solutions to clients globally. The US-based company is highly ranked and has an A+ rating from the Better Business Bureau. It also offers lead generation and appointment setting services and promises a fourfold return on investment for its clients from various industries. TeleContact Resource Services was founded in 1994 in Riverbank, California. It has worked with a wide range of companies, including Fortune 500 corporations. Its operations are spread out to all fifty states of the country.
TeleContact Resource Services - Overall Score
(+-Avg)
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TeleContact Resource Services - Revenue and Business Model
Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.
Growth Rate
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Growth Rate
Growth Rate
TeleContact Resource Services - Pricing
The pricing information for TeleContact Resource Services isn’t available on the company website, nor anywhere else on the Internet. Prospective clients who wish to use its services would need to get in touch with a company representative directly to get an accurate quote.
TeleContact Resource Services Reviews
TeleContact Resource Services reviews are available in the reviews section of the company website. Luckily, the company has added quite a few extensive and detailed reviews that would give prospects insights into how its service would benefit them. However, since these reviews are on the company website, there aren’t any negative testimonials at all. On other websites, there are no TeleContact Resource Services reviews. This can be quite confusing for prospects, especially since the company has a distinguished clientele.
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Cience
Best Review
"As of right now, I’m extremely happy with them. The quality has been great. I was a little bit worried at first, but the research that they’ve done to get up to speed with what our quality lead or client would be has been good. We filled out a lot of paperwork for them to do the research and learn, and they’ve done a really good job. I have zero complaints."
×TeleContact Resource Services
Best Review
Dear Ashley and company at Telecontact Resource Services. We want to thank you for your professional and Profitable service you have provided our company. As a newer company it was a struggle to wisely spend our marketing budget. We tried quite a few avenues that had little to no ROI. We decided to give Telecontact a try, we got immediate great responses. Our ROI is extremely high and our sales guys have never had more appointments. Choosing to invest our marketing budget with Telecontact the last few years has been one of the best decisions our business ever made. I would highly recommend their services to anyone who is trying to dramatically grow their business and get in front of more customers. Most of us are very annoyed with telemarketers, But our customers were very impressed with their professionalism and politeness. We will continue to use Telecontact's services in the future! ×Cience
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
×TeleContact Resource Services
Worst Review
"b2b sales" Describe the project or task the provider helped with: Good for prospecting and outsource sdr What do you like best? outsource sdr full suite to set up outbound team What do you dislike? not in house, long ramp up period and extensive onboarding Recommendations to others considering the provider: yes What problems are you solving with the provider? What benefits have you realized? outbound sales
×TeleContact Resource Services - Culture and Clients
The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.
Information Technology
20%
Business Services
15%
Advertising and Marketing
10%
Financial Services
10%
Hospitality and Leisure
10%
Manufacturing
10%
Other
Business Services
30%
Financial Services
10%
Information Technology
10%
Legal
10%
Manufacturing
10%
Energy and Natural Resources
TeleContact Resource Services - Services
Sales Research
The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.
Sales Engagement Stack/Tools
This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.
Outbound Services
There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.
Inbound Services
While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).
Campaign Strategy
Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.
Services Overview
TeleContact Resource Services has numerous sales-related services that are divided into inbound and outbound telemarketing. Both services are suitable for different clients and their requirements. Inbound Telemarketing TeleContact Resource Services facilitates its clients with inbound telemarketing services, which are designed to complement outbound telemarketing campaigns. It provides professional call center services that help clients deal with their customers effectively. It tailors its services according to the client’s business requirements and makes use of the latest technology to improve the quality of customer service. Outbound Telemarketing TeleContact Resource Services offers its clients personalized telemarketing campaigns that are suited according to the clients’ business needs. Its services also include appointment setting and lead generation services, which fill up the client’s sales pipeline with qualified leads that can be easily converted into sales.
Why Choose CIENCE
CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.
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Legend:
NL = Not Listed on the Better Business Bureau
Unverifiable = Unable to verify revenue growth rate through an independent, unbiased party such as Financial Times or Inc. magazine (Inc. 5000 2019 or Inc. 5000 2020)
= Verified standard
= Verified not standard
= Not Applicable
SCORING NOTES: Within the CIENCE Score each lead gen services firm receives, calculations are based on a combination of real-time data, company validated information, publicly-verifiable information (e.g. services listed on public websites, reviews, BBB accreditation, and social metrics). Information on lead response, geographies, customer data, etc. is compiled by CIENCE researchers.