TeleDirect - Company Overview

About TeleDirect

TeleDirect is a US-based telecommunications company that provides a wide range of call center services and solutions for B2B clients who need telemarketing to increase their outreach and gather more leads in their sales pipeline. The company understands clients’ business needs and requirements and provides them personalized solutions to fulfill them. TeleDirect was founded in 1961 in Sacramento, California. This makes it one of the oldest telecommunication companies in the US. It utilizes its call center services to help companies grow their business through the use of the latest tools and methods. It mostly works with clients in the healthcare, insurance, and financial services industries.

TeleDirect - Overall Score

TeleDirect - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

TeleDirect - Pricing

The company website doesn’t have any mention of the pricing information for TeleDirect’s services, which can be frustrating for prospects who are looking to find out how much its services would cost them. Other websites also fail to provide any pricing information, the minimum project size, or average hourly cost. Potential customers would need to contact a company sales representative directly to find out the answers

TeleDirect Reviews

Although the TeleDirect call center claims to have worked with some of the largest companies in the world, there are no TeleDirect reviews to show for it on the company website. This can deter companies and prospects who are looking to work with TeleDirect to boost their exposure and lead generation strategies. Similarly, TeleDirect reviews are very scarce all over the Internet, and no popular client review website has any mention of the company’s services or performance. Therefore, prospects may have a difficult time deciding if they should choose TeleDirect to help them with calling services.

TeleDirect - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

TeleDirect - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

TeleDirect offers telemarketing and lead generation services for its clients who have different business dynamics and requirements. Some of the services include inbound call center services, outbound call center services, reservation services, lead response management, and call center platform. Inbound Call Center Services TeleDirect offers inbound call services to its clients, and its shared call center agents work to enhance the customer experience. TeleDirect offers numerous sub-services, including lead qualification, order processing, help desk services, reservation services, media support, and others. Outbound Call Center Services TeleDirect offers to accelerate lead generation and conversion for its clients through dedicated agents who use KPIs to turn prospects into customers. TeleDirect utilizes various sub-services like lead generation, customer retention, market research, appointment setting, etc. Lead Response Management TeleDirect utilizes multichannel communication and marketing channels to provide qualified leads to clients. It uses lead qualification, lead verification, and lead conversion to manage lead responses and customer support.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.