TSA Group - Company Overview

About TSA Group

TSA Group is an Australian call center company that specializes in providing a top-quality customer experience on behalf of its clients. It also focuses on companies who want to outsource their day-to-day operations to increase their productivity. It makes use of multiple channels to reach out to customers on the clients’ behalf. TSA Group was founded in 1997 in West Perth, Western Australia. The company also has offices in Adelaide, Melbourne, and Brisbane City in Australia, as well as an office in Pasay City, Philippines. It works with local and international clients across a wide range of industries.

TSA Group - Overall Score

TSA Group - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

TSA Group - Pricing

TSA Group doesn’t disclose its pricing information anywhere on the company website, which means that interested companies will have to contact a company representative to find out how much they will need to pay. The company page on Clutch states that the minimum project size is $250,000, which seems outrageous and must be confirmed by contacting the company.

TSA Group Reviews

TSA Group reviews aren’t anywhere to be found on the company website, which is rather strange for a company with so much experience in its services. This makes it difficult for any client to completely trust its performance or the quality of its services, and they would have to look elsewhere to find credible and unbiased reviews. Sadly, there are no TSA Group reviews to be found on independent websites like Clutch, G2, etc. This can be even more disturbing for prospective clients who really wish to know about the company’s performance from past clients.

TSA Group - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

TSA Group - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

TSA Group has numerous services centered around improving the customer experience for clients and helping them maximize their outreach. Its services include CX solutions, CX technology, and CX consulting. CX Solutions TSA Group facilitates clients in delivering a quality customer experience through services like sales, customer care, collections, messaging, social media, field sales, and back-office support. CX Technology TSA Group makes use of cloud-based CX tools and technology to drive customer engagement for clients through contact center software, managed services, and bespoke CX solutions. CX Consulting TSA Group helps clients set up their own customer experience framework and infrastructure so they can facilitate their customers in a better way.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.