UpCall - Company Overview

About UpCall

Upcall is a Software as a Service (Saas) outbound calling company that enables its clients to design and implement effective telemarketing campaigns that suit their needs. Its goal is to empower companies and help them qualify and generate leads that add value to their business. Upcall was founded in 2016 in San Francisco, California, and it serves its clients all over the world from this location. This makes it a relatively new company with a smaller team, but it certainly has the potential to grow exponentially.

UpCall - Overall Score

UpCall - Revenue and Business Model

Perhaps more than any other B2B industry, the growth of lead generation companies is tied closely to the successes of their clients. As such, the Lead Generation 200 takes into account annual revenue growth rate (measured over the previous three years), number of employees, employee growth rate, business model, and top-of-funnel prospecting general services.

UpCall - Pricing

Although there is an extensive and dedicated page about its services on the company website, it doesn’t offer a breakdown of individual pricing plans that potential customers can take a look at to understand how these services are priced. The page gives out all of the information about what clients can expect to receive in its services, but it asks them to contact a company representative to find out about the pricing. An independent website for company information states that Upcall’s services start at $499/month, but there is no evidence that this is entirely accurate or up-to-date. On Clutch, it states that the minimum project size is $1,000 and the hourly rate is less than $25.

UpCall Reviews

On the company website, there are hardly any reviews for Upcall or its services from clients who have worked with the company in the past. On the website, it also states that the company was one of the top-rated for voice services on Clutch. On the independent company review website, Upcall has four reviews with an overall rating of 5 stars. However, these aren’t a sufficient number of reviews to gauge the company’s performance. Apart from Clutch, Upcall also has 11 reviews on another independent company review website with an overall rating of 4.6 stars. Some of the negative reviews talk about how the company charges hefty fees at the start of the project and doesn’t deliver enough value as promised.

UpCall - Culture and Clients

The final section shows the Chief Executive Officer of the respective lead generation company as well as the diversity of industries and clients served. Of critical importance, lead generation companies should provide depth to lead generation expertise while providing breadth of experience across many business-to-business industries.

UpCall - Services

Sales Research

The six categories of lead generation sales research demonstrate what is included in standard services and provided as a standard offering. When looking to outsource lead generation, organizations would be well served to vet, validate, and verify the quality and diversity of types of contact, company, and unique data options available as part of the standard service.

Sales Engagement Stack/Tools

This category shows the outbound data reporting, outbound orchestration tools, and CRM integrations that are included in each company’s standard service. The workflow platform denotes the presence of proprietary prospecting tools used to assure the quality of messaging and precise activity at scale.

Outbound Services

There are five primary channels that should be considered mandatory for any multi-channel prospecting campaign, here coined as, “Orchestrated Outbound.” Providing unique, surround-sound style prospecting experiences require orchestrating campaigns that reach persona-based audiences across email, phone, social, web + chat, and ad channels.

Inbound Services

While not a direct correlation of outbound services, this section provides insights how well each lead generation company converts website visitors into qualified leads. Of particular note are the number of case studies. When considering the truthfulness of case studies, it is helpful to compare them to the number and diversity of reviews on impartial review sites (in the previous section).

Campaign Strategy

Campaign strategy is an integral part of any outsource outbound marketing partnership. More than ever, companies are looking for a strategic partner to design, execute, test, optimize, and scale successful Go-To-Market strategies. Below is how each company stacks up when it comes to account-based lead generation techniques with USA-based copywriters.

Services Overview

Upcall offers a wide range of services to its clients, which include lead generation and follow-up, lead qualification, inbound sales, lead response, outbound sales, and others. Lead Generation Upcall helps clients generate interest for their products through lead generation and cold calling, which fills up their sales pipeline with qualified leads. Lead Qualification Upcall facilitates clients and helps them get in touch with marketing leads through text, cold calling, and various communication channels. Market Research Upcall provides clients with business data and valuable insights to help them fulfill their marketing needs and identify their target audience. Customer Engagement Upcall makes use of customer feedback, retention, event follow-up, payment reminders, and other services to improve their customer experience.

Why Choose CIENCE

CIENCE is a People-as-a-Service company, offering a unique blend of managed services and software to scale fast-growth sales organizations. Through highly targeted bespoke sales research and multi-channel orchestrated outbound campaigns, CIENCE delivers scalable results for over 1,500 companies across more than 195 B2B industries.